Return and Refund Policy
Amoura Elegance Return & Refund Policy
Welcome to Amoura Elegance! We want you to love every item you purchase from us. However, we understand that sometimes returns or exchanges are necessary. Below is our Return and Refund Policy, carefully designed to ensure a smooth and fair process.
1. Returns Eligibility
At Amoura Elegance, we accept returns on most items within 30 days of delivery, provided they meet the following criteria:
- Items must be unworn, unwashed, and in original condition.
- All original tags and packaging must be intact.
- Some items, such as intimate apparel, custom orders, or sale items, may not be eligible for returns. These will be indicated on the product page.
2. How to Initiate a Return
- Contact Us: To start a return, please reach out to our Customer Service team at info@amouraelegance.com with your order number and reason for the return.
- Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions for shipping the item back to us.
- Return Shipping: Return shipping costs are the responsibility of the customer unless the item was received in a defective or incorrect condition.
3. Exchanges
We currently do not offer direct exchanges. If you would like a different size or color, please follow the return process for a refund and place a new order for the desired item.
4. Refund Process
- Once we receive your returned item, our team will inspect it to ensure it meets our return criteria.
- If approved, a refund will be issued to your original payment method within 5-10 business days.
- Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item sent).
- You will receive an email notification once your refund has been processed.
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@amouraelegance.com with:
- Your order number
- A description of the issue
- Photos of the item and any defects
We’ll ensure you receive a replacement or a full refund, including shipping costs, for damaged or defective items.
6. Non-Returnable Items
The following items cannot be returned or refunded:
- Items marked “Final Sale” or “Clearance”
- Intimate apparel (e.g., underwear or swimwear) for hygiene reasons
- Custom or personalized items
7. Late or Missing Refunds
If you haven’t received a refund after the specified time, please take the following steps:
- Check with your bank to confirm the refund isn’t pending.
- Contact your credit card company—sometimes it takes a few days for the refund to officially post.
- If you’ve followed these steps and still haven’t received your refund, reach out to us at info@amouraelegance.com.
8. International Orders
For international orders, returns will be handled similarly. However, please note that customers are responsible for covering return shipping fees, and duties or customs fees are non-refundable.
We’re here to help you have the best shopping experience possible with Amoura Elegance. If you have any questions about our Return and Refund Policy, please don’t hesitate to reach out.
Thank you for choosing Amoura Elegance for your fashion needs!
This policy outlines a fair process that protects both your business and your customers, ensuring transparency and reliability. Let me know if you'd like to add or adjust any sections!